Shipping Policy

Every Murase Kabanko Randoseru is hand-finished in our Nagoya atelier before it is packed and sent on its way. Shipping is a considered part of that journey — carefully insured, tracked door to door, and always complimentary.

Complimentary Worldwide Shipping

We ship to customers worldwide at no additional charge. Whether the destination is a home in Tokyo, a residence in New York, or a hotel in Paris, delivery is included in the price of the bag.

Processing Time

Because each bag is finished by hand, orders are prepared for dispatch within one to three business days from our atelier. During periods of high demand or around holidays, this window may extend slightly — if so, we will notify you personally.

Estimated Delivery Times

From dispatch in Nagoya, typical transit times are:

• Japan — 1 to 2 business days
• United States and Canada — 3 to 5 business days
• Europe and United Kingdom — 4 to 7 business days
• Rest of the world — 5 to 10 business days

These estimates exclude customs clearance and are not guaranteed. Weather, carrier delays, and local holidays can affect delivery.

Tracking

Once your order is dispatched, you will receive an email with a tracking number and a link to follow your package in real time. If tracking has not moved for more than 48 hours, please contact our atelier and we will look into it on your behalf.

Customs, Duties, and Taxes

Shipping is free of charge. Any import duties, taxes, or VAT levied by the destination country are the responsibility of the recipient. These are calculated by customs authorities and paid at the point of delivery. We are unable to mark orders as gifts or under-declare their value.

Signature on Delivery

A signature is required on delivery for every order. This is for the protection of your purchase. If no one is available to sign, the carrier will typically attempt redelivery or hold the package at a nearby depot for collection.

Damaged or Lost Packages

Every shipment is fully insured. If your package arrives damaged, please photograph the outer packaging and the bag itself before unpacking further, and contact us within 48 hours. In the rare event a package is lost in transit, we will file a claim with the carrier and either replace the order or issue a full refund.

Incorrect Address

Please double-check your delivery address at checkout. We cannot be held responsible for packages sent to addresses provided incorrectly at the time of order. If you notice an error immediately after placing an order, contact us within one hour and we will do our best to correct it before dispatch.

Questions

For anything shipping-related, write to our atelier. We reply within one business day, in Japanese or English.