Murase KabankoSince 1957Murase KabankoSince 1957We use cookies to improve your browsing experience, analyze site traffic, and personalize content. By clicking “Accept”, you consent to our use of cookies.
At Murase Kabanko, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.
You may return most items within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and in the same condition as when you received them.
As our products are shipped from Japan, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
The following items cannot be returned:
Custom or personalized products
Items marked as final sale
Items that have been used or show signs of wear
To start a return, please contact us with your order number and reason for return. We will provide you with the return address and instructions.
Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method.
If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.