Privacy Policy

This policy describes how Zen Quality Backpacks, operator of the Murase Kabanko storefront (referred to as "we", "us", or "our"), collects, uses, and safeguards the personal information you share with us when you visit our website or place an order.

Information We Collect

We collect only the information we need to sell you a bag and answer your questions.

• Order information — name, shipping and billing address, email address, phone number, and the items you purchased.
• Payment information — processed by our payment provider. We never see or store your full card number.
• Account information — if you create an account, the email and password you choose, and your order history.
• Correspondence — the content of emails and messages you send us.
• Usage data — pages you view, links you follow, and general device and browser information, collected via cookies where you consent (see our Cookie Policy).

How We Use Your Information

• To process and ship your order and provide customer support.
• To communicate about your order, our craft, and — only with your consent — our newsletter.
• To detect fraud, prevent abuse, and comply with legal obligations.
• To improve our website and products, using aggregated, anonymised data.

Legal Basis (for EU / UK visitors)

We rely on contract to process your order, legitimate interest to run and secure our website, consent for marketing and non-essential cookies, and legal obligation to keep tax and transaction records.

Sharing Your Information

We do not sell your personal information. We share it only with the service providers we need to operate the shop:

• Payment processing (Stripe or equivalent)
• Shipping carriers (DHL, FedEx, Japan Post)
• Email delivery for order confirmations
• Website analytics — only when you consent

Each of these providers is bound by confidentiality and by data-protection agreements. We also disclose information where required by law.

How Long We Keep It

Order records are kept for seven years to satisfy tax and consumer-protection laws. Marketing records are kept until you unsubscribe. Account information is kept until you ask us to close the account.

International Transfers

Our atelier is in Japan; some providers we use are located in the United States and the European Union. Where personal data is transferred outside your country, we rely on Standard Contractual Clauses or equivalent safeguards.

Your Rights

Depending on where you live, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate
• Request that we delete your information
• Object to certain kinds of processing, or withdraw consent
• Ask for a copy of your data in a portable format
• Lodge a complaint with your local data-protection authority

To exercise any of these rights, write to us — we respond within 30 days.

Children

Our storefront is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have, contact us and we will delete it.

Security

We protect your information with encrypted connections (HTTPS), restricted access, and reputable processors. No system is ever perfectly secure — but we take reasonable steps and keep them under review.

Changes to This Policy

We update this policy when our practices change. The date at the top will always reflect the last revision. Material changes will be highlighted on this page.

Contact Us

Questions or requests about your privacy? Write to our atelier and we will reply within one business day, in Japanese or English.