FAQs

Is the Zen backpack waterproof?

The Zen Backpack is water-resistant, meaning it can handle light rain and everyday splashes. However, it’s not fully waterproof, so we recommend avoiding heavy rain or submersion in water.

What age range is the kids’ size for?

The kids’ size is designed for ages 5 to 12 years old — lightweight, comfortable, and perfectly sized for school or day trips.

Can I fit a 15-inch laptop?

Yes! The standard Zen Backpack comfortably fits laptops up to 15 inches, with extra padding to keep your device secure and protected.

Where do you ship from?

All orders are shipped from Asia, with a 14-21 day shipping time, although many arrive much sooner. 

How much does the Zen Backpack weigh?

The backpack weighs 850 g (1.9 lb)  1.1 kg (2.4 lb), so it’s supportive without adding unnecessary bulk to your daily carry.

Will I receive a tracking number?

Absolutely. You’ll get an email with a trackable link within 24 hours of dispatch, letting you follow the parcel from our warehouse to your door.

Can I return or exchange the backpack if it doesn't fit?

Yes, we offer hassle-free returns and exchanges within 30 days of delivery. Just make sure the backpack is in its original condition with tags attached.